Shipping Policy

GENERAL SHIPPING INFORMATION

We know you're excited to receive your chocolates - We are too! You will be notified via email when your order ships, but here is a bit more insight into our shipping process to help you plan accordingly:

• In general we ship orders to ensure that they arrive safely. Please check your email for confirmations and communications from our shipping team.
• In-house processing time is generally 1-3 business days. This is the time from when you place your order to when it leaves our facility.
• Delivery time is generally 1-2 days*. This is the time from when your package leaves our facility to when it arrives at its destination. 
• These timeframes can vary and are subject to sudden changes due to weather and high-traffic seasons such as Christmas, Valentine's Day, Easter, Mother's Day, Halloween, and Thanksgiving.   

*Please note: Once the package leaves our facility and is in the hands of the carrier, we simply cannot be responsible for delayed delivery. 

SHIPPING ZONES 

• Maine: ME
• New England: VT, NH, CT, MA, RI
• Atlantic/Midwest: DE, DC, MD, NJ, NY, PA, VA, WV, OH
• Central/South Atlantic: TN, KY, IN, IL, MI, SC, NC, GA
• Central/Mountain/Pacific: AL, AR, CA, CO, ID, IA, KS, LA, MN, MO, MS, MT, NE, NV, NM, ND, OK, OR, SD, UT, WA, WI, WY
• Year-Round Heat Insulated: AZ, FL, TX

For orders to Alaska and Hawaii, as well as all international orders, please call (207) 887-9763 to make special arrangements. 

SHIPPING SCHEDULE AND FLAT RATES

This is a guideline and is subject to change due to weather and logistics. Please refer to the shipping zones above to determine which states are included in each zone.

For orders to Alaska and Hawaii, as well as all international orders, please call (207) 887-9763 to make special arrangements. 

EXPEDITED SHIPPING OPTION

In an effort to keep your costs low, we offer a flat-rate shipping price on most deliveries. However, we also include the option to ship Next Day Air at the current carrier rate. When Next Day Air is selected, these orders ship Monday through Thursday. Often, the actual cost of shipping your chocolates is greater than the price we charge you. *PLEASE NOTE: During high traffic times, such as Christmas, our handling fee goes up for expedited shipping. 

WARM WEATHER DISCLAIMER

We go to great lengths to ensure your chocolates arrive in perfect condition. When necessary, we send products with a frozen gel pack and insulated packaging to preserve freshness and prevent melting during transit. To further ease flawless delivery of your chocolates during warm weather, we recommend that you ship to an address where someone is available to receive the package in a timely manner and that the address is complete with apartment or suite number, as applicable. In other words, make sure the recipient knows the package is coming.

When the temperatures rise to extreme levels (85 and above), we will only ship packages outside New England that select Next Day Air at checkout. We reserve the right to hold shipments until the weather cools down enough to ship your chocolate safely.

HELPFUL SHIPPING INFORMATION

• Order early. You are able to leave a note for us at check-out specifying when you would like your order to arrive. We will do our best to accommodate your preference.
• Double and triple-check your shipping address (include apartment and/or suite numbers), email address, and phone number. We rely on your correctly-entered info to ensure timely delivery and to reach you with important information.
• Add us to your email address book or contacts to prevent our notification emails from going to spam.

At the end of the day, we are human - if you believe that there has been an error with your order or shipping, we want to make it right! Please see our Return Policy.