We are committed to customer satisfaction. Every item we sell is carefully inspected before we ship it to make sure that everything is how it should be. If you have any issue or discrepancy upon receipt of your order, please contact us at Ragged Coast Chocolates via email for replacement or refund. We kindly ask that you include pictures of damaged product with your request.
Your request for a refund or replacement MUST be received within three (3) days of delivery of the order. After three days, we consider the shipment to be delivered and accepted with no issues and we will not offer refunds or replacements. To report issues or send photos of damaged product, please email firstname.lastname@example.org. Due to safety concerns for our customers, please do not return damaged product.
We are not responsible for FedEx delays due to weather, mechanical failures, or other factors beyond their control. We recommend choosing a delivery date that is early enough to allow for delays. Ragged Coast Chocolates does not issue credit for FedEx delays.Your order is guaranteed to arrive in perfect condition at the correct, specified shipping address that you provide.
Due to the perishable nature of our chocolate, all claims submitted without proper support will not be eligible for reshipment. Ragged Coast Chocolates reserves the right to limit replacements.
Our guarantee extends only to correctly addressed orders. Unfortunately, and due to the perishable nature of our products, we cannot guarantee the condition of the package if the carrier must reroute your order. Ragged Coast Chocolates cannot be responsible for the condition of orders that are not able to be delivered on the first attempt (or that you may have updated or revised through any customization options with our carrier).
We will ship your order to the shipping address(es) you provide. Please include a street address, and company name, suite or apartment numbers when applicable to ensure proper delivery. For more information, please see our SHIPPING POLICY.
Ragged Coast Chocolates is not responsible for failed deliveries when:
1. You provide an incorrect or outdated address;
2. Your recipient is out of town or not available, or
3. You do not provide a corrected/new delivery address within 24 hours of the first delivery attempt.
Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for the carrier.